FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product you receive matches the image displayed on our platform. Our commitment is to provide accurate and high-quality representations of our products. In the rare event of any discrepancies.
You can access your sales receipt by logging into your account on our website and navigating to the "Order History" or "My Account" section. There, you will find a record of your purchases, including links to view and download your sales receipts. If you encounter any difficulties or have specific inquiries about your receipt, feel free to reach out to our customer support for further assistance.
Returning an item is a simple process. Follow these steps:
- Log in to your account on our website.
- Navigate to the "Order History" or "My Account" section.
- Locate the order containing the item you want to return.
- Initiate the return process by clicking on the designated option.
- Follow the on-screen instructions to provide necessary information and reason for the return.
- Once your return request is approved, you will receive instructions on how to ship the item back to us.
- Pack the item securely, include the provided return authorization, and ship it to the address provided.
- Upon receiving the returned item, we will process your refund or exchange as per our return policy.
For any additional assistance or inquiries, feel free to contact our customer support team.
We aim to restock popular items that are marked as "out of stock." However, availability depends on factors such as product demand and supplier inventory. To receive updates on restocked items, you can sign up for product notifications on our website or contact our customer support for assistance. We appreciate your interest in our products and encourage you to check back regularly for the latest availability information.
We provide shipping services to various locations. During the checkout process on our website, please accurately input your delivery address, including the recipient's name, street address, city, state or province, postal code, and country.
If your country or region has specific requirements for tax identification numbers during international shipping, please indicate the tax ID after providing detailed address information. This helps facilitate smooth customs clearance.
If there are any errors in the information submitted, please contact us promptly for corrections. You can reach us via email at admin#hsqx.com (replace # with @) or on WhatsApp at +1 9712581999 before shipment. Ensuring accurate details will help us dispatch your order to the correct address without delays.